out sourcing

Who are we really speaking to when we call up a company for support? An American or a foreigner? Does it make a difference? We have all called up our various credit card, cell phone, and other companies for assistance with billing, payments, tech support and changes to our accounts. We expect to speak to an expert; someone knowledgeable and competent. We want our call to be quick and hopefully painless so that we can move on with other more important things for the day. So when you pick up that phone to call and get assistance who do expect to speak to? Most expect to speak to an American or to someone that is in the country you are calling from at least. Many of us though; whether we know it or not end up speaking to someone from our side of the country. Sometimes we never even notice; other times though we notice or at least think we notice and may have a thought or two about it. Speaking to someone else in another country brings up a whole world of debates. Many of us end up...